Hello all i ahve a slight problem regarding an item i purchassed and i need some advice?

I purchassed a wrestling figure for my nephew from amazon. I recieved a phone call at work to say it had arrived so i gave my nephew permission to open the item when i got home i realised that they had sent the wromg item. They had sent a wrestling ring instead. My nephew had already started playing with it. I checked my e-mails and had one from the seller asking for the item back. I e-mailed back telling him my nephew has already started playing with it. He has now e-mailed me again saying if i do not pay the difference now he will take legal action. The item i ordered was 拢7.99 the one i recieved was 拢29.99. what should i do i dont want the item thats why i didnt order it but he wont accecpt it back used and at the moment i cant afford the difference. He is saying it is classed as theft. please help.Hello all i ahve a slight problem regarding an item i purchassed and i need some advice?
I would contact the DTI, http://www.dti.gov.uk/ or your local CAB, Citizen's Advice Bureau, they will be able to advise. But I would say that the seller should not be charging you for their error. Also did you pay with Paypal. They will be able to offer advice. Hope it works out for you. You need to also read his terms and conditions. If fact I would ask him to send you T+C's. Look at distance selling reg's. you should be able to send it back and get a full refund as long as it is in the original packaging and in a saleable state.Hello all i ahve a slight problem regarding an item i purchassed and i need some advice?
As the seller made the error I feel certain there is nothing he can do be make doubly certain phone Citizens Advice bureau they are really helpful and will clear it up for you in minutes..
two ways out... pay the guy oir go to court...either way thios guy is bein a cockbite... he was the dumbass who shipped the wrong product... i call that shipping error and you ahd nothing to dow ith that... so he really has no case at all
His fault, not yours.


If in doubt get in touch with amazon or Citizens advice. Im sure they'll be able to make it clear who's in the right.
take the problem to your local citizens advice beaureau and see where you stand legaly as i think he is trying bullyboy tatics on u
its his fault not yours. you didn't go round his house and steal it - he sent it to you! do you really think he'll take legal action over 拢22?!
if you have ordered something from this company and they have sent you the wrong description of product then the fault lies with the company who sent it as you have shown clear intentions of buying from this company therefore it is not classed as theft therefore you are clear from any theft allegations that he has suggested to you i suggest that you contact a solicitor who specialises in consumer protection acts who will may advise you to make a counter claim against the company, u may find it useful if you visit your local trading standards office who can give you good advice and help you in the right direction with the appropiate bodies
I'm afraid you're in a bad way. His exchange policy has to be spelled out on the website for it to be legally enforceable but it doesn't have to be easy to find. His insistance that the merchandise be returned unopenned is not at all unreasable and very common for etailers. It's probably ultimately easier for you to just swallow the cost.
C.A.B Will sort out this little problem for you don`t panic %26amp; don`t worry.
They are right it does need to go back, BUT.


They will have to come and collect it.


You don't have pack it or put it the post even if they send a return of postage label.


This most of the time puts them off. As the cost of collection is greater than amount of order error.
Tell him to go jump in the lake. He is at fault. Keep the ring until he gives you your money back. He's unprofessional and way out of line. I would also give him a bad rating.
Tell him to take the legal action.


He failed to honour his contract with you and as such stands no chance of success.


If he insists, request a payment from him for contract failure, and damages for trouble caused to youngster.
It sounds like you have not bought this from Amazon, but from one of their sellers 'shops', I would contact Amazon directly and explain what has happened, they are basically in charge of their website and the sellers who operate on it. Don't worry, it's not your fault. Keep all paperwork and copies of emails etc.





Also tell them to send you the correct item, as ordered, and to enclose return postage for the one that they sent.
Call CAI(CITIZENS ADVISE BUREAU)they will advise.
It will cost him more to claim the money back than its worth, he should have business insurance anyway, he sent the wrong item so he is responsible talk to your local citizens advice they will know what to do.